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19. Rapport: Patients with Physical and Sensory Disabilities

Running Time: 5:50

Clinicians should use always use "people-first" language in the patient interview, and this is especially true when speaking with patients with physical and/or sensory disabilities. Establishing rapport with these patients during the interview involves eliciting their preferences for how best to communicate, how they wish to navigate the physical exam room, and whether they require assistance, or some combination of these approaches. Always speak directly to the patient, even when they are accompanied.

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