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15. Rapport: Newborns and Infants

Running Time: 1:58

Communication with patients of all ages is important. Although the clinician will not be able to communicate with a newborn or infant patient as with an older child, the clinician should still work to build rapport with the newborn or infant and the parents and caregivers. Having a baby is a major milestone in many people's lives. Whether the family is elated, anxious, or exhausted during the visit, an empathetic, calm, and helpful clinician can be an invaluable source of comfort and guidance. This approach serves to create trust between the parents and clinician.

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